International Customer Service Association, Icsa in Staten Island, New York (NY)

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International Customer Service Association, Icsa
Employer Identification Number (EIN)363143745
Name of OrganizationInternational Customer Service Association
Secondary NameIcsa
In Care of NameBill Gessert
Address1110 South Avenue, Staten Island, NY 10314-3403
ActivitiesProfessional association
SubsectionBusiness League
Ruling Date10/1987
DeductibilityContributions are not deductible
FoundationAll organizations except 501(c)(3)
OrganizationCorporation
Exempt Organization StatusUnconditional Exemption
Tax Period12/2013
Assets$10,000 to $24,999
Income$100,000 to $499,999
Filing Requirement990 (all other) or 990EZ return
Asset Amount$20,672
Amount of Income$159,793
Form 990 Revenue Amount$159,793
National Taxonomy of Exempt Entities (NTEE)Community Improvement, Capacity Building: Promotion of Business


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Amount of income in 2013: $159,793
This organization: 

 $159,793
Other organizations performing similar types of work: 

 $1,135,572

Assets in 2013: $20,672
International Customer Service Association, Icsa: 

 $20,672
Other organizations performing similar types of work: 

 $1,313,154

Expenses in 2013: $154,917
International Customer Service Association, Icsa: 

 $154,917
Other organizations performing similar types of work: 

 $895,505

Income to expenses ratio in 2013: 1.0
International Customer Service Association, Icsa: 

 1.0
Other organizations performing similar types of work: 

 1.1

Financial snapshot ($)

Revenue for 2013

Revenue, Expenses, and Changes in Net Assets or Fund Balances
201120122013
Total revenue$142,409$155,177$159,793
Contributions, gifts, grants, and similar amounts received$0$0$0
Program service revenue including government fees and contracts$102,302$101,157$91,446
Membership dues and assessments$40,018$54,007$68,347
Investment income$79$13$0
Gain/Loss from sale of assets other than inventory$0$0$0
Net income/loss from gaming and fundraising events$0$0$0
Gross profit/loss from sales of inventory$0$0$0
Other revenue$10$0$0
Total expenses$198,873$155,424$154,917
Total net assets$16,043$15,796$20,672
Excess/Deficit for the year$-56,464$-247$4,876
Net assets or fund balances at beginning of year$72,507$16,043$15,796
Other changes in net assets or fund balances$0$0$0
Net assets or fund balances at end of year$15,796$20,672
Balance Sheets
201120122013
Total assets$16,043$15,796$20,672
Total liabilities$0$0$0
Net assets or fund balances$16,043$15,796$20,672
Other Information
201120122013
Did the organization engage in any significant activity not previously reported to the IRS?NoNo
Were any significant changes made to the organizing or governing documents?NoNo
Did the organization have unrelated business gross income of $1,000 or more during the year from business activitiesNoNoNo
Has the organization filed a Form 990-T for the year?NoNo
Did the organization undergo a liquidation, dissolution, termination, or significant disposition of net assets during the year?NoNo
Amount of political expenditures, direct or indirect$0$0
Did the organization file Form 1120-POL for this year?NoNo
Did the organization borrow from, or make any loans to, any officer, director, trustee, or key employee or were any such loans made in a prior year and still outstanding at the end of the tax year covered by this return?NoNo
Total amount involved$0$0
Initiation fees and capital contributions$0$0$0
Gross receipts for public use of club facilities$0$0$0
Did the organization engage in any section 4958 excess benefit transaction during the year, or did it engage in an excess benefit transaction in a prior year that has not been reported on any of its prior Forms 990 or 990-EZ?NoNo
At any time during the tax year, was the organization a party to a prohibited tax shelter transaction?NoNo
Reason for Public Charity Status (for 2013)
The organization is not a private foundation because it is:Not provided
Number of organizations supported0
Sum of amounts of support$0
Revenue, Expenses, and Changes in Net Assets or Fund Balances
20002001200220032004200520062007
Total revenue$1,462,780$628,793$1,137,726$368,368$352,419$226,770$235,638$138,694
Contributions, gifts, grants, and similar amounts received$0$0$0$0$0$0$0$0
Contributions to donor advised funds$0$0
Direct public support$0$0$0$0$0$0$0$0
Indirect public support$0$0$0$0$0$0$0$0
Government contributions (grants)$0$0$0$0$0$0$0$0
Program service revenue including government fees and contracts$851,244$125,885$771,406$103,187$135,094$50,370$95,096$22,482
Membership dues and assessments$526,935$435,906$321,594$249,779$213,761$174,623$138,292$109,830
Interest on savings and temporary cash investments$48,709$39,565$19,462$10,984$2,667$848$2,250$6,382
Dividends and interest from securities$0$0$0$0$0$0$0$0
Net rental income or (loss)$0$0$0$0$0$0$0$0
Gross rents$0$0$0$0$0$0$0$0
Less: rental expenses$0$0$0$0$0$0$0$0
Other investment income$0$0$0$0$0$0$0$0
Gain or (loss) from sales of assets other than inventory$0$0$0$0$0$0$0$0
Gross amount from sales of assets other than inventory$0$0$0$0$0$0$0$0
Less: cost or other basis and sales expenses$0$0$0$0$0$0$0$0
Net income or (loss) from special events and activities$0$0$0$0$0$0$0$0
Gross revenue$0$0$0$0$0$0$0$0
Less: direct expenses other than fundraising expenses$0$0$0$0$0$0$0$0
Gross profit or (loss) from sales of inventory$0$0$0$0$0$0$0$0
Gross sales of inventory, less returns and allowances$0$0$0$0$0$0$0$0
Less: cost of goods sold$0$0$0$0$0$0$0$0
Other revenue$35,892$27,437$25,264$4,418$897$929$0$0
Total expenses$1,551,142$1,092,187$1,010,781$407,845$533,438$163,786$206,415$82,684
Program services$0$0$0$0$0$0$0$0
Management and general$0$0$0$0$0$0$0$0
Fundraising$0$0$0$0$0$0$0$0
Payments to affiliates$0$0$0$0$0$0$0$0
Net assets or fund balances at end of year$600,196$149,643$276,588$237,111$56,092$119,076$148,299$202,415
Excess or (deficit) for the year$-88,362$-463,394$126,945$-39,477$-181,019$62,984$29,223$56,010
Net assets or fund balances at beginning of year$709,139$600,196$149,643$276,588$237,111$56,092$119,076$148,299
Other changes in net assets or fund balances$-20,581$12,841$0$0$0$0$0$-1,894
Statement of Functional Expenses (for 2007)
TotalProgram servicesManagement and generalFundraising
Total functional expenses$82,684$0$0$0
Grants paid from donor advised funds$0
Other grants and allocations$0
Specific assistance to individuals$0
Benefits paid to or for members$0
Compensation of current officers, directors, key employees, etc.$0$0$0$0
Compensation of former officers, directors, key employees, etc.$0$0$0$0
Compensation and other distributions, not included above, to disqualified persons (as defined under section 4958(f)(1)) and persons described in section 4958(c)(3)(B)$0$0$0$0
Salaries and wages of employees not included above$0$0$0$0
Pension plan contributions not included above$0$0$0$0
Employee benefits not included above$0$0$0$0
Payroll taxes$0$0$0$0
Professional fundraising fees$0$0$0$0
Accounting fees$13,168$0$0$0
Legal fees$42$0$0$0
Supplies$401$0$0$0
Telephone$1,088$0$0$0
Postage and shipping$987$0$0$0
Occupancy$0$0$0$0
Equipment rental and maintenance$0$0$0$0
Printing and publications$322$0$0$0
Travel$0$0$0$0
Conferences, conventions, and meetings$870$0$0$0
Interest$0$0$0$0
Depreciation, depletion, etc.$0$0$0$0
Other expenses not covered above$65,806$0$0$0
Balance Sheets
20002001200220032004200520062007
Total assets$864,645$579,564$420,634$361,841$142,682$204,481$257,856$278,561
Cash - non-interest-bearing$4,446$2,126$104,324$179,255$77,574$136,114$99,828$69,002
Savings and temporary cash investments$36,579$23,395$182,097$37,111$3,194$310$101,166$198,048
Accounts receivable less allowance for doubtful accounts$16,231$2,558$34,097$42,624$9,400$0$1,575$0
Pledges receivable less allowance for doubtful accounts$0$0$0$0$0$0$0$0
Grants receivable$0$0$0$0$0$0$0$0
Receivables from current and former officers, directors, trustees, and key employees$0$0$0$0$0$0$0$0
Receivables from other disqualified persons (as defined under section 4958(f)(1)) and persons described in section 4958(c)(3)(B)$0$0
Other notes and loans receivable less allowance for doubtful accounts$0$0$0$0$0$0$0$0
Inventories for sale or use$0$0$0$0$0$0$0$0
Prepaid expenses and deferred charges$68,024$3,616$1,838$1,161$3,860$7,089$4,096$2,864
Investments - publicly-traded securities$0$0
Investments - other securities$732,033$542,841$97,081$100,493$35,308$39,405$40,499$0
Investments - land, buildings, and equipment less accumulated depreciation$0$0$0$0$0$0$0$0
Investments - other$0$0$0$0$0$0$0$0
Land, buildings, and equipment less accumulated depreciation$0$0$0$0$12,681$7,608$2,536$0
Other assets, including program-related investments$7,332$5,028$1,197$1,197$665$13,955$8,156$8,647
Total liabilities$264,449$429,921$144,046$124,730$86,590$85,405$109,557$76,146
Accounts payable and accrued expenses$44,932$33,625$3,382$9,789$14,173$7,015$34,797$29,721
Grants payable$0$0$0$0$0$0$0$0
Deferred revenue$219,517$396,296$140,664$114,941$72,417$78,390$74,760$46,425
Loans from officers, directors, trustees, and key employees$0$0$0$0$0$0$0$0
Tax-exempt bond liabilities$0$0$0$0$0$0$0$0
Mortgages and other notes payable$0$0$0$0$0$0$0$0
Other liabilities$0$0$0$0$0$0$0$0
Total liabilities and net assets/fund balances$864,645$579,564$420,634$361,841$142,682$204,481$257,856$278,561
Total net assets or fund balances$600,196$149,643$276,588$237,111$56,092$119,076$148,299$202,415
Reconciliation of Revenue per Audited Financial Statements With Revenue per Return
20002001200220032004200520062007
Total revenue$1,462,780$628,793$1,137,726$368,368$352,419$0$0$138,694
Total revenue, gains, and other support per audited financial statements$1,462,780$641,634$1,137,726$368,368$352,419$0$0$138,694
Other expenses$0$12,841$0$0$0$0$0$0
Net unrealized gains on investments$0$12,841$0$0$0$0$0$0
Donated services and use of facilities$0$0$0$0$0$0$0$0
Recoveries of prior year grants$0$0$0$0$0$0$0$0
Other$0$0$0$0$0$0$0$0
Other revenue$0$0$0$0$0$0$0$0
Investment expenses$0$0$0$0$0$0$0$0
Other$0$0$0$0$0$0$0$0
Reconciliation of Expenses per Audited Financial Statements With Expenses per Return
20002001200220032004200520062007
Total expenses$1,551,142$1,092,187$1,010,781$407,845$533,438$0$0$82,684
Total expenses and losses per audited financial statements$1,551,142$1,092,187$1,010,781$407,845$533,438$0$0$82,684
Other revenue$0$0$0$0$0$0$0$0
Donated services and use of facilities$0$0$0$0$0$0$0$0
Prior year adjustments$0$0$0$0$0$0$0$0
Losses$0$0$0$0$0$0$0$0
Other$0$0$0$0$0$0$0$0
Other expenses$0$0$0$0$0$0$0$0
Investment expenses$0$0$0$0$0$0$0$0
Other$0$0$0$0$0$0$0$0
Current Officers, Directors, Trustees, and Key Employees
Average hours per week devoted to positionCompensationContributions to employee benefit plans & deferred compensation plansExpense account and other allowances
77$10,000$0$0
Total number of officers, directors, and trustees permitted to vote on organization business at board meetings5
Are any officers, directors, trustees, or key employees listed in Form 990, Part V-A, or highest compensated employees listed in Schedule A, Part I, or highest compensated professional and other independent contractors listed in Schedule A, Part II-A or II-B, related to each other through family or business relationships?No
Do any officers, directors, trustees, or key employees listed in Form 990, Part V-A, or highest compensated employees listed in Schedule A, Part I, or highest compensated professional and other independent contractors listed in Schedule A, Part II-A or II-B, receive compensation from any other organizations, whether tax exempt or taxable, that are related to the organization?No
Does the organization have a written conflict of interest policy?No
Other Information
Did the organization have unrelated business gross income of $1,000 or more during the year covered by this return, and has it filed a tax return on Form 990-T for this year?No
Was there a liquidation, dissolution, termination, or substantial contraction during the year?No
Is the organization related (other than by association with a statewide or nationwide organization) through common membership, governing bodies, trustees, officers, etc., to any other exempt or nonexempt organization?No
Direct and indirect political expenditures$0
Did the organization file Form 1120-POL for this year?No
Were substantially all dues nondeductible by members?No
Did the organization make only in-house lobbying expenditures of $2,000 or less?Yes
Dues, assessments, and similar amounts from members$0
Section 162(e) lobbying and political expenditures$0
Aggregate nondeductible amount of section 6033(e)(1)(A) dues notices$0
Taxable amount of lobbying and political expenditures$0
Does the organization elect to pay the section 6033(e) tax on the amount above?No
If section 6033(e)(1)(A) dues notices were sent, does the organization agree to add the amount above to its reasonable estimate of dues allocable to nondeductible lobbying and political expenditures for the following tax year?No
Initiation fees and capital contributions$0
Gross receipts for public use of club facilities$0
At any time during the year, did the organization, directly or indirectly, own a controlled entity within the meaning of section 512(b)(13)?No
Amount of tax imposed on the organization during the year under: section 4911$0
Amount of tax imposed on the organization during the year under: section 4912$0
Amount of tax imposed on the organization during the year under: section 4955$0
Did the organization engage in any section 4958 excess benefit transaction during the year or did it become aware of an excess benefit transaction from a prior year?
Amount of tax imposed on the organization managers or disqualified persons during the year under sections 4912, 4955, and 4958$0
Amount of tax above, reimbursed by the organization$0
At any time during the tax year, was the organization a party to a prohibited tax shelter transaction?No
Did the organization acquire a direct or indirect interest in any applicable insurance contract?No
Did the supporting organization, or a fund maintained by a sponsoring organization, have excess business holdings at any time during the year?No
Number of employees employed in the pay period that includes March 12, 20060
Analysis of Income-Producing Activities (for 2007)
Unrelated business incomeExcluded by section 512, 513, or 514Related or exempt function income
Business codeAmountExclusion codeAmount
Total$0$6,382$132,312
Program service revenue
Program service revenue 1000000$000$0$750
Program service revenue 2000000$000$0$1,027
Program service revenue 3Exploited exempt activities$000$0$20,705
Program service revenue 4000000$000$0$0
Program service revenue 5000000$000$0$0
Medicare/Medicaid payments000000$000$0$0
Fees and contracts from government agencies000000$000$0$0
Membership dues and assessments000000$000$0$109,830
Interest on savings and temporary cash investments000000$0Dividends, interest, payments with respect to securities loans, annuities, income from notional principal contracts, loan commitment fees, and other substantially similar income from ordinary and routine investments excluded by section 512(b)(1)$6,382$0
Dividends and interest from securities000000$000$0$0
Net rental income or (loss) from real estate
debt-financed property000000$000$0$0
not debt-financed property000000$000$0$0
Net rental income or (loss) from personal property000000$000$0$0
Other investment income000000$000$0$0
Gain or (loss) from sales of assets other than inventory000000$000$0$0
Net income or (loss) from special events000000$000$0$0
Gross profit or (loss) from sales of inventory000000$000$0$0
Other revenue000000$000$0$0
Information Regarding Taxable Subsidiaries and Disregarded Entities (for 2007)
EIN of corporation, partnership, or disregarded entityPercentage of ownership interestTotal incomeEnd-of-year assets
0%$0$0
0%$0$0
0%$0$0
0%$0$0
Compensation of the Five Highest Paid Employees Other Than Officers, Directors, and Trustees (for 2007)
CompensationContributions to employee benefit plans & deferred compensationExpense account and other allowances
$0$0$0
$0$0$0
$0$0$0
$0$0$0
$0$0$0
Total number of other employees paid over $50,0000
Statements About Activities (for 2007)
Expenses paid or incurred in connection with the lobbying activities$0
Did the organization receive or hold an easement for conservation purposes, including easements to preserve open space, the environment, historic land areas or historic structures?
Did the organization provide credit counseling, debt management, credit repair, or debt negotiation services?
Did the organization maintain any donor advised funds?
Did the organization make any taxable distributions under section 4966?
Did the organization make a distribution to a donor, donor advisor, or related person?
The total number of donor advised funds owned at the end of the tax year$0
The aggregate value of assets held in all donor advised funds owned at the end of the tax year$0
The total number of separate funds or accounts owned at the end of the tax year (excluding donor advised funds included above) where donors have the right to provide advice on the distribution or investment of amounts in such funds or accounts$0
The aggregate value of assets held in all funds or accounts included above at the end of the tax year$0
Reason for Non-Private Foundation Status
The organization is not a private foundation because it is
Support Schedule
19992000200120022003200420052006
Total$0$0$0$0$0$0$0$0
Gifts, grants, and contributions received$0$0$0$0$0$0$0$0
Membership fees received$0$0$0$0$0$0$0$0
Gross receipts from admissions, merchandise sold or services performed, or furnishing of facilities in any activity that is related to the organization's charitable, etc., purpose$0$0$0$0$0$0$0$0
Gross income from interest, dividends, amounts received from payments on securities loans (section 512(a)(5)), rents, royalties, and unrelated business taxable income (less section 511 taxes) from businesses acquired by the organization after June 30, 1975$0$0$0$0$0$0$0$0
Net income from unrelated business activities not included above$0$0$0$0$0$0$0$0
Tax revenues levied for the organization's benefit and either paid to it or expended on its behalf$0$0$0$0$0$0$0$0
The value of services or facilities furnished to the organization by a governmental unit without charge. Do not include the value of services or facilities generally furnished to the public without charge$0$0$0$0$0$0$0$0
Other income$0$0$0$0$0$0$0$0
Lobbying Expenditures by Electing Public Charities (for 2007)
Total exempt purpose expenditures$0
Total lobbying expenditures$0
Total lobbying expenditures to influence public opinion (grassroots lobbying)$0
Total lobbying expenditures to influence a legislative body (direct lobbying)$0
Other exempt purpose expenditures$0
Lobbying nontaxable amount$0
Grassroots nontaxable amount$0
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4The Bond Market AssociationNew York, NY 10017NY$51,063,649
5Securities Industry Association120 Broadway Fl 35, New York, NY 10271-3599NY1972-12$39,530,437
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Number of organizations performing similar types of work
Alaska1
Alabama14
Arkansas10
Arizona14
California108
Colorado18
Connecticut12
District of Columbia78
Delaware7
Florida52
Georgia30
Hawaii5
Iowa18
Idaho2
Illinois80
Indiana24
Kansas12
Kentucky9
Louisiana15
Massachusetts29
Maryland25
Maine3
Michigan30
Minnesota26
Missouri27
Mississippi11
Montana5
North Carolina39
North Dakota1
Nebraska5
New Hampshire4
New Jersey25
New Mexico6
Nevada8
New York92
Ohio42
Oklahoma11
Oregon18
Pennsylvania48
Rhode Island4
South Carolina11
South Dakota9
Tennessee20
Texas75
Utah4
Virginia104
Vermont5
Washington26
Wisconsin21
West Virginia8
Wyoming3
International4
Total1,258
All affiliated organizations
AffiliationNameAddressStateEstablishedTotal Income
CentralInternational Customer Service Association, Icsa1110 South Avenue, Staten Island, NY 10314-3403NY1987-10$159,793
SubordinateInternational Customer Service Association, Ccsmg35 Ithanell Rd, Hopatcong, NJ 07843-1846NJ1987-10$89,596
SubordinateInternational Customer Service Association, Greater La Basin Sports Turf ManagePO BOX 3406, Orange, CA 92857-0406CA1987-10$18,251
SubordinateInternational Customer Service Association, Des Moines Chapter5700 Westown Pkwy, Wdm, IA 50266-8213IA1987-10$0
SubordinateInternational Customer Service Association, Southern California Chapter13091 Mew Cir, Corona, CA 92883-6344CA1987-10$0
SubordinateInternational Customer Service Association, Central Florida250 Technology Park, Lake Mary, FL 32746-7115FL1987-10$0
SubordinateInternational Customer Service Association Atlanta Chapter1014 Ector Drive Nw, Kennesaw, GA 30152-6204GA1987-10$0
SubordinateInternational Customer Service Association, Chicago Chapter200 N Martingale Rd, Schaumburg, IL 60173-2040IL1987-10$0
SubordinateInternational Customer Service Association, Golden Gate Chapter401 N Michigan, Chicago, IL 60611-4255IL1987-10$0
SubordinateInternational Customer Service Association, New York Capital Region401 N Michigan Ave, Chicago, IL 60611-4255IL1987-10$0
SubordinateInternational Customer Service Association, Garden State Chapter136 Main St, Metuchen, NJ 08840-2745NJ1987-10$0
SubordinateInternational Customer Service Association, Greater Cincinnati Chapter4000 Luxottica Pl, Mason, OH 45040-8114OH1987-10$0
SubordinateInternational Customer Service Asssociation, Toronto ChapterMarkham Ontario L6g 1a7, Canadainternational1987-10$0
SubordinateInternational Customer Service Association5994 S Holly Street 258, Greenwood Village, CO 80111CO1987-10$0
Number of affiliated organizations
California2
Colorado1
Florida1
Georgia1
Iowa1
Illinois3
New Jersey2
New York1
Ohio1
International1
Total14

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